Question 1

How do I set deposit limits on my account?

Accepted Answer

Setting deposit limits is straightforward and can be done directly through your account settings. Navigate to the responsible gambling section of your profile, select "Deposit Limits," and choose whether you want to set a daily, weekly, or monthly cap. Enter the amount you are comfortable with and confirm your selection. The limit takes effect immediately. Keep in mind that if you wish to increase a deposit limit in the future, there will be a mandatory waiting period before the higher limit becomes active — this delay is in place to protect you from impulsive decisions.

Question 2

What is the difference between a cooling-off period and self-exclusion?

Accepted Answer

A cooling-off period is a temporary break from gambling, typically lasting from one day to several weeks. It is suitable for players who feel they need a short pause to regain perspective but intend to return to gambling afterward. Self-exclusion, on the other hand, is a longer-term commitment designed for players who believe they have a gambling problem. It locks your account for a minimum of six months and cannot be reversed before the agreed period ends. After self-exclusion ends, there is also typically a mandatory reflection period before reactivation. Both features are available through account settings or via customer support.

Question 3

Can I set limits on my gambling losses, not just deposits?

Accepted Answer

Yes, loss limits are available as a separate tool from deposit limits. While deposit limits control how much money can be added to your account within a time period, loss limits cap the total amount you can lose in a given day, week, or month. Once your loss limit is reached, you will not be able to continue gambling until the period resets. Like deposit limits, requests to increase a loss limit are subject to a delay before taking effect. Using both tools together provides comprehensive financial control over your gambling activity.

Question 4

What happens to my account balance if I self-exclude?

Accepted Answer

If you choose to self-exclude, any existing balance in your account remains accessible for withdrawal. You will not be able to make new deposits or place bets, but you can request a withdrawal of your current balance through the standard process. It is recommended to withdraw your balance promptly after activating self-exclusion to ensure your funds are safely returned to you. The support team can guide you through the withdrawal process if you encounter any difficulties during this period.

Question 5

Are there responsible gambling tools available for minors?

Accepted Answer

The platform strictly prohibits gambling by individuals under the legal age — which is 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. Age verification is conducted during the registration process to prevent underage access. Additionally, parents and guardians can use third-party parental control software to block access to gambling websites on shared devices. If you suspect a minor has accessed a gambling account, it is critical to report this to customer support immediately so the account can be reviewed and appropriate action taken.

Question 6

Where can I find professional help for gambling addiction in India?

Accepted Answer

There are several resources available for Indian players seeking help with gambling-related issues. The Vandrevala Foundation offers a 24/7 helpline at 1860-2662-345 for mental health support, including gambling addiction. Gamblers Anonymous India has peer support groups in several major cities and also offers online meetings. iCall (iCall.in) provides professional counseling services via phone, email, and chat. International organizations like GamCare and BeGambleAware offer online resources, self-assessment tools, and referral services that are accessible from India. All of these services are confidential, and many are available at no cost.

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